Coronavirus Customer Update to include personnel procedure, fitting and surveys.
Pembroke & Nash Company Statement – Serious Coronavirus Outbreak
23rd March 2020 / Latest –
Dear customer, we have suspended all installations of our new Windows, Doors and Joinery. This includes restoration projects. However we can confirm that we are still in production at our workshop under strict conditions. Our workshop is large enough to implicate a safe distancing policy, this is set in place with other measures. All of our joiners have been given the option to come into work or stay at home. We have stocked up on timber and other materials to enable us to keep a robust production line operating. Our aim is to increase our fitting capacity once these restrictive measures are lifted. Financial grants from the government and recent investments in the company have made sure that we will come out of these unprecedented times in a strong position. Further updates will be posted here. A Limited office will be operating, emails will be answered promptly as usual.
The Pembroke & Nash Team.
All queries – firstname.lastname@example.org
16th March 2020.
Pembroke & Nash are fully aware that there is a real concern from customers about the impact of the coronavirus on their install.
Our aim continues to be to provide you with the best products, with the best service – in other words ‘business as usual’. However, naturally we do understand the concerns of the current situation and want to reassure our valued customers that we have taken all necessary steps to mitigate any potential impact on our business and your install.
> We want to reassure customers that our supply chain is robust and well monitored
> Our stock levels are currently at the highest position of the year
> We will continue to work closely with our supply base and as the situation develops we will communicate any issues if and when they occur
> We do not anticipate any product shortages as a result of the current situation
It is important that as a business we protect the health of all our staff.
> We have taken additional steps of providing all staff with clear information on the virus, methods of control and NHS / Government websites for their reference
> We have equipped our workshop with several hand sanitising stations and are continuing to undertake additional cleaning procedures
> We are also monitoring staff holidays and destinations
> We expect any employee suffering from the recognised symptoms of Coronavirus infection to contact the NHS 111 helpline and be guided through the testing process provided
> A contingency plan has been developed in the event that our business has any confirmed cases
> Engineering, Marketing and Accounts staff may move to home working if appropriate
> We will be recommending the use of Skype / whatsapp / Facetime and ‘virtual meetings’ where possible
> We encourage customers to order online where appropriate.
These are also a number of additional controls that we have implemented in response to this outbreak. Our focus remains on ‘Business as Usual’ and an uninterrupted supply to our valued customers whilst we remain diligent and responsive to government recommendations and guidance.
We sincerely wish that the impact on our customers, their families and their businesses, is minimal.
If you have further questions please do not hesitate to get in contact with us.
> To reduce personal contact – We are happy to carry our surveys in your absence with a telephone update post the survey. We do ask that you provide us with as much information as possible prior to our surveyors visit.
Fitting of your new windows and doors
Our fitting teams have been made aware that the importance of personnel hygiene is of the utmost importance. Our Contracts manger will forward a quick Q&A for you to read prior to calling you and disusing your personal requirements whilst our team are in your property. Some clients have understandably pushed back installations, this can also be discussed with our office.