Coronavirus Customer Update to include personnel procedure, fitting and surveys.
Pembroke & Nash Company Statement – Serious Coronavirus Outbreak
11th May 2020 / Latest –
Dear Pembroke & Nash valued customer,
Further to the government announcement encouraging manufacturing companies to return to activity, we are looking at a plan to re-open our manufacturing operations on Monday 18th May
We still have customers awaiting completion of ongoing jobs and customers awaiting delivery on products that were finished when we had to close so immediately, so we will be prioritising these jobs/deliveries.
We will be returning a reduced workforce, which will allow us to maintain social distancing, and then bring more staff back as we ensure the precautions that are put into place are working to prevent the introduction/spread of the virus in the workplace.
We are currently ensuring we have the correct levels of PPE to support the staff in their work roles, safety of them is of course our highest priority.
We did stock up on materials prior to the lockdown but we are some what reliant on our suppliers being open and operational so that we can maintain the stream of materials required to effectively continue in our work.
We will be in touch over the coming days and weeks with customers who have products finished and part finished from when we had to close, to see if deliveries can be conducted to yourselves.
Please do keep your enquiries coming in, we have remained busy over the lockdown producing quotations, CAD drawings etc, and will continue to do so right up to the time we are able to safely return to our premises.
At the time of writing we have, manufactured and ready, in finished goods stock, many doors and windows from bespoke orders prior to temporary shutdown due to the crisis. Please contact us directly to confirm if you are wanting delivery in order to take priority in our transport scheduling. As we continue to run a skeleton operation in the interim in the interests of safety, our usual scheduled delivery days will not apply. Instead we will schedule on both a prioritised basis and that of time economical routes to ensure as many drops per vehicle as possible to satisfy as many customers as possible with the skeleton operation.
We have many customer orders raised but unconfirmed (not signed off). Please return your confirmed orders, again so that you can take priority in terms of the manufacturing and delivery schedule. If applicable, please use this as an opportunity to bring your Pembroke & Nash credit accounts upto date, which in a few cases have been on stand still through the temporary shutdown period, to avoid disappointment.
Throughout, Pembroke & Nash have continued to process orders and enquiries safely from a home working environment to support our customers. Thank you, to all our customers and partners for their support in what continue to be very difficult times for us all. As ever, we are by your side throughout this crisis.
Surveys and Quotations are now being booked in. Surveys are being offered virtually via a combination off Whats app / Face time / Skype and emailed photographs. Site surveys will be offered from next week subject to a COVID 19 form being filled in online prior to a survey being booked. Telephone 01273 855546 advice is also now available. Feel free to CONTACT PEMBROKE & NASH HERE.
Planning Applications / Listed Building Consent – Our admin team are now back working and we are now accepting Listed Building Application Requests.
We hope that you are all well and we look forward to moving on and getting back to full capacity very soon.
All The Best,
The Pembroke & Nash Team.
17th April 2020
Dear Pembroke & Nash valued customer,
During these most challenging times, I know you will be prioritising the safety of your families. A further three weeks of lock down has been imposed and during the downtime it is important for us to plan both for the ‘re-start’ and future of our business, the nature of which will impact our industry and ultimately the UK economy as a whole.
Just to let you know for your peace of mind, Pembroke & Nash have satisfied all due invoices and put all future orders in place during this crisis, this ensures we are top of the list with our suppliers as soon as they are back operating and ultimately, you, our valued customer, can be fully confident that Pembroke & Nash have done everything within our power to hit the ground running following this period of isolation.
There will inevitably still be delays with start dates as we all try to find our feet so please be prepared to bear with us whilst we reconfigure our schedules to tie in with supply’s.
Finally, despite temporarily closing our manufacturing and fitting operations, to further support you we have remained open for all enquiries and order processing.
Just to cheer you up here is one of our finished windows prior to the shutdown. The wait will be worth it.
Best wishes to you and your family, stay safe.
5th April 2020 / Latest –
Dear customer, in addition to our previous message (23/03/20), production is now down to very limited manufacturing. What does this mean? Lead times for installations / deliveries of new windows and doors will be re scheduled once the lock down is lifted. All jobs are time stamped, so your installations will be rescheduled in the same order as prior to the shutdown . Our glass suppliers have closed, but we still have timber importers open. It is very likely that your job was already well under way in our workshops prior to the shutdown, or made and stored ready for installation. So we will pick up where we left off and be back in touch with a revised installation / supply date.
Take Care and we shall see you soon.
23rd March 2020 / Latest –
Dear customer, we have suspended all installations of our new Windows, Doors and Joinery. This includes restoration projects. However we can confirm that we are still in production at our workshop under strict conditions. Our workshop is large enough to implicate a safe distancing policy, this is set in place with other measures. All of our joiners have been given the option to come into work or stay at home. We have stocked up on timber and other materials to enable us to keep a robust production line operating. Our aim is to increase our fitting capacity once these restrictive measures are lifted. Financial grants from the government and recent investments in the company have made sure that we will come out of these unprecedented times in a strong position. Further updates will be posted here. A Limited office will be operating, emails will be answered promptly as usual.
The Pembroke & Nash Team.
All queries – firstname.lastname@example.org
16th March 2020.
Pembroke & Nash are fully aware that there is a real concern from customers about the impact of the coronavirus on their install.
Our aim continues to be to provide you with the best products, with the best service – in other words ‘business as usual’. However, naturally we do understand the concerns of the current situation and want to reassure our valued customers that we have taken all necessary steps to mitigate any potential impact on our business and your install.
> We want to reassure customers that our supply chain is robust and well monitored
> Our stock levels are currently at the highest position of the year
> We will continue to work closely with our supply base and as the situation develops we will communicate any issues if and when they occur
> We do not anticipate any product shortages as a result of the current situation
It is important that as a business we protect the health of all our staff.
> We have taken additional steps of providing all staff with clear information on the virus, methods of control and NHS / Government websites for their reference
> We have equipped our workshop with several hand sanitising stations and are continuing to undertake additional cleaning procedures
> We are also monitoring staff holidays and destinations
> We expect any employee suffering from the recognised symptoms of Coronavirus infection to contact the NHS 111 helpline and be guided through the testing process provided
> A contingency plan has been developed in the event that our business has any confirmed cases
> Engineering, Marketing and Accounts staff may move to home working if appropriate
> We will be recommending the use of Skype / whatsapp / Facetime and ‘virtual meetings’ where possible
> We encourage customers to order online where appropriate.
These are also a number of additional controls that we have implemented in response to this outbreak. Our focus remains on ‘Business as Usual’ and an uninterrupted supply to our valued customers whilst we remain diligent and responsive to government recommendations and guidance.
We sincerely wish that the impact on our customers, their families and their businesses, is minimal.
If you have further questions please do not hesitate to get in contact with us.
> To reduce personal contact – We are happy to carry our surveys in your absence with a telephone update post the survey. We do ask that you provide us with as much information as possible prior to our surveyors visit.
Fitting of your new windows and doors
Our fitting teams have been made aware that the importance of personnel hygiene is of the utmost importance. Our Contracts manger will forward a quick Q&A for you to read prior to calling you and disusing your personal requirements whilst our team are in your property. Some clients have understandably pushed back installations, this can also be discussed with our office.